Effective Date: June 5, 2025

At PALI, we take pride in delivering high-quality beverages crafted with real sugar and real purpose. Your satisfaction is important to us. Please read our refund and returns policy carefully.

1. All Sales Are Final

Due to the consumable nature of our products, all sales are final. We do not accept returns or offer refunds for orders once they have been shipped.

2. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong items, please contact us within 7 days of delivery. We will work with you to resolve the issue promptly.

To report an issue:

• Email: orders@drinkpali.com

• Subject Line: “Damaged/Incorrect Order – Order #[Your Order Number]”

• Include: Photos of the damaged or incorrect items and a brief description of the issue.

Upon verification, we will offer a replacement or refund, depending on the situation.drinklumenade.com

3. Shipping Delays and Issues

We ship all orders via UPS. Once your order leaves our facility, delivery times and any delays are beyond our control. We are not responsible for delays caused by the carrier, weather conditions, or other unforeseen circumstances.

4. Contact Us

If you have any questions or concerns about your order, please reach out to us:

• Email: orders@drinkpali.com

• Phone: 872-255-PALI

• Address:
  PALI
  9745 Industrial Dr, Suite 4
  Bridgeview, IL 60455

We appreciate your support and understanding. Thank you for choosing PALI—the People’s Drink.